1. Purpose of the website

The Plazza Hotel website is dedicated to promoting the establishment, providing information and collecting personal data for the purposes of booking and customer relationship management.

Liability

Director of Publication: Sandrine RUFFAT

Editorial manager: Sandrine RUFFAT

Webmaster, design, editing, hosting: Eliophot + Hetzner Online GmbH – Industriestr. 25 – 91710 Gunzenhausen – Germany

2. Collection of personal data

The Hotel Plazza website collects personal data online for the purpose of booking rooms and managing your stay.

In accordance with the French Data Protection Act, this website has been declared to the French Data Protection Authority (CNIL). You have the right to access, modify, rectify and delete your personal data. To exercise this right, you can contact us at the following address: 

3. Intellectual property

All information, content, logos, text, images and other elements on the website are protected by French law and international conventions relating to intellectual property.

Any reproduction, distribution or modification, in whole or in part, without the prior authorisation of the Plazza Hotel, is strictly prohibited, except for private or family use.

4. Disputes and mediation

In the event of a dispute, we invite you to contact our customer service department to attempt to resolve the issue amicably.

If no amicable solution can be found, the consumer may refer the matter free of charge to a consumer ombudsman, namely the Association des Médiateurs Européens (AME CONSO), within one (1) year of the written complaint being sent to the Hotel.

You may contact the mediator:

Online, via the form available on the website: www.mediationconso-ame.com

By post, to the following address:

AME CONSO – 11 Place Dauphine – 75001 Paris

5. Applicable law and online dispute resolution

In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution (ODR) platform. You can access it via the following link:

👉 https://ec.europa.eu/consumers/odr/

6. No right of withdrawal

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or at specific intervals.

7. Limited liability of the publisher

The website publisher provides users with information and tools that it considers reliable. However, it cannot be held responsible for errors, the unavailability of features, or the presence of viruses on the website.

The information on this website is provided for informational purposes only and is not a substitute for personalised advice. The publisher does not guarantee the accuracy, completeness or timeliness of this information.

Furthermore, the website may contain links to third-party websites. The publisher assumes no responsibility for the content of these websites and cannot be held liable for any direct or indirect damage resulting from their use.

You can opt out of telemarketing by registering for free on the Bloctel list: https://www.bloctel.gouv.fr. We respect the Bloctel list and undertake not to contact you if you are registered on it.